POLICIES | Catalina Dry Bar

APPOINTMENT SCHEDULING & POLICIES

Appointments may be booked online or by phone, and a valid credit card is required on file to reserve your appointment. We understand that plans can change and kindly ask that any cancellations or appointment changes be made at least 48 hours before your scheduled appointment time. Changes made before the 48-hour deadline may be made without penalty. Cancellations made within 48 hours of the appointment will be charged 50% of the scheduled service total, and no-shows will be charged 100%. These policies allow us to protect our stylists’ reserved time and give other guests, including those on our waitlist, an opportunity to book available appointments. We understand that true emergencies can happen, and exceptions may be considered at management’s discretion. To ensure our policies are applied fairly and consistently, we appreciate your understanding and cooperation.

COLOR SERVICES

Consultations are key in developing trust between the stylist and client. Catalina Dry Bar strives to provide 100% satisfaction. We require consultations as an extra step to assess and review:

Hair History
Expectations
Timing Predictions
Estimated Pricing
Color & Service Options
Strand Test (to see if your hair can handle the desired color)

Sometimes photos (and Pinterest) can be misleading and our conversation can lead us to a new goal for your hair.

Consultations don't always lead to booking. Ultimately, we offer this service to ensure we're a right fit for you.

If you decide to book with us (YAY!), a non-refundable $50 deposit will be required and used towards your color service.

Cancellations will result in forfeiture of deposit. If you reschedule with advance notice, we will hold your deposit for the future appointment.

CHANGES/CANCELLATIONS / NO SHOWS

We send a confirmation request by text and/or email approximately five and three days before your scheduled appointment. Please confirm your appointment or make any necessary changes before the 48-hour cancellation deadline. Appointments that remain unconfirmed may be released and made available to another guest.

Need to Cancel or Make a Change?
Appointment changes and cancellations must be received at least 48 hours before your scheduled appointment time to avoid a fee. If the salon is closed and your cancellation deadline is approaching, please email us rather than leaving a voicemail so we have a time-stamped record of your request. Voicemails left after business hours are not considered notice until the salon reopens.

Late Cancellations: Cancellations or changes made within 48 hours of the scheduled appointment will result in a charge of 50% of the scheduled service total.

No-Shows: Guests who do not arrive for their scheduled appointment and have not provided notice will be charged 100% of the scheduled service total. Future appointments may require management approval.

We understand that true emergencies happen and exceptions may be considered at management’s discretion. Our policies are applied as consistently as possible to protect our stylists’ reserved time and remain fair to guests who may be waiting for an appointment.

PET & SERVICE ANIMAL POLICY

For the comfort, safety, and sanitation of our guests and team, pets are not permitted inside Catalina Dry Bar. This includes emotional support, comfort, and companion animals that do not meet the legal definition of a service animal. Trained service animals assisting an individual with a disability are always welcome in accordance with applicable law. We appreciate your understanding and cooperation in helping us maintain a clean, safe, and comfortable salon environment for everyone.